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We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing Guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.
Essential Duties and Responsibilities:
✓ Cajun Hospitality/ TIP-TOP
✓ Suggestive Selling
✓ Service Basics
✓ H.E.A.R.T.
✓ Manage Alerts
✓ Drive Thru service with speed initiatives
✓ Cross-training of team members and PA completions
✓ Echo communication from Service Team to Production Team
✓ LTO training of procedures and follow-up of the execution
✓ Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)
✓ 5-day New Hire Training plan executed, schedule NH and cross training
✓ Developing a Pros Team or crew trainers
✓ Completing and analyzing the Service Tracker
✓ Weekly forecasted sales to be submitted to RGM by EOD Monday
✓ Weekly Food and chicken orders
✓ Weekly writing of schedule to be submitted to RGM by EOD Tuesday
✓ Weekly review and goal setting for the shift huddles
✓ Weekly review and goal setting for the restaurant’s rSuccess Scorecard /ACR
✓ Handling guest complaints and Qualtrics alerts
✓ All management team and team members have access to Popeyes Academy
✓ Tracking the progress of team members and the management team in the Popeyes Academy
✓ Document smallwares that needed to be purchased for the service area by completing the Smallware
Inventory in Zenput.
✓ Communicates with the RGM regarding ongoing issues with the production and service team
✓ All Daily tasks for the Image Calendar completed in Zenput
✓ Dining room and packing areas are neat, clean, and organized
✓ Curb Appeal – landscaping, corners of the parking lot, signage, drive-thru menus, trash cans
✓ Cashier/Drive-Thru areas are neat, clean, and organized
✓ Marketing Materials, POPs, and table tents are in good condition
✓ Proper FOH closing procedures are being followed
✓ Accountable for Drive-thru times
✓ Service Tracker completed daily
✓ IDMB/ODMB and Music in working condition
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Sailormen, Inc. was founded in 1984 and is a growing Popeyes franchisee that operates over 150 restaurants in the Florida and Georgia markets. We believe that our people are the key ingredients to our success as our business continues to grow.
Full Time
Restaurants & Catering Services
$71k-95k (estimate)
05/05/2024
07/03/2024
popeyes.com
MIAMI, FL
3,000 - 7,500
1972
Private
DANIEL SCHWARTZ
$500M - $1B
Restaurants & Catering Services
Popeyes owns and operates a chain of fast food restaurants offering chicken, seafood, sandwiches, wraps, kids meals, sauces, desserts and beverages.
The job skills required for Service Manager include Initiative, Onboarding, Team Management, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Responsible for understanding each customer's expectations and delivering services as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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